Privacy Policy

About this policy

This privacy policy explains how Darling Point Removalists, referred to as "we", "us" or "our", handles the personal information of the people who contact us, request a quote or use our website.

We are committed to protecting your privacy and to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing your details to us, you consent to the collection, use and disclosure of your personal information as described in this policy.

What information we collect

The personal information we collect is the information you give us when you enquire about a move, request a quote or otherwise contact us. This typically includes:

• Your name
• Your phone number and email address
• The pickup and delivery suburbs for your move
• Details about your move, such as your moving date, property type and the items involved
• Any other information you choose to include in your enquiry or in conversation with our team

Information collected automatically

When you visit our website, some information is recorded automatically to help us understand how the site is used and to improve it. This may include your IP address, browser type, the pages you visit, the time and date of your visit, and the website you came from.

This information is used for analysis and to improve our website and the services we provide. Wherever possible it is handled in a way that does not identify you personally.

How we collect your information

We collect personal information directly from you when you submit our quote or contact form, call us, email us, or speak with our team about your move.

We collect website usage information through cookies and analytics tools when you browse the site. Where it is reasonable and practical to do so, we will only collect personal information directly from you.

Why we collect and how we use your information

We collect and use your personal information so that we can quote and carry out your move and run our business properly. In particular, we use it to:

• Respond to your enquiry and prepare a written quote
• Book, plan and carry out your move
• Contact you about your booking or your enquiry
• Provide customer service and follow up after your move
• Improve our website, our services and your experience
• Send you information about our services where you have asked us to, or where it is otherwise permitted by law
• Meet our legal and regulatory obligations

Cookies and analytics

Cookies are small files that a website transfers to your device through your web browser. They let a site remember your preferences and help us understand how visitors use our website.

We use cookies and analytics tools, such as Google Analytics, to measure website traffic and improve the site. You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the site may not function as intended.

Disclosure to third parties

We do not sell, trade or rent your personal information to others.

We may share your information with trusted third parties who help us operate our business and provide our services, such as our booking and email providers and, where relevant, subcontracted crews engaged to complete your move. These parties are only permitted to use your information to provide their service to us and are required to keep it confidential.

We may also disclose your information where we are required or authorised to do so by law, or where it is necessary to protect the rights, property or safety of you, us or others.

Direct marketing and opting out

From time to time we may contact you with information about our services that we think may be relevant to you. You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us using the details below.

You can also opt out of interest-based advertising through the industry tools at www.aboutads.info/choices and www.youronlinechoices.com.au.

How we store and protect your information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes appropriate physical, electronic and procedural safeguards.

We do not collect or store payment card details through this website. When we no longer need your personal information, and we are not required by law to keep it, we take reasonable steps to destroy or de-identify it.

Overseas disclosure

Some of the service providers we use to run our website and communications may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Accessing and correcting your information

You have the right to ask for access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete.

To make a request, contact us using the details below. We will respond within a reasonable time. There are some situations where we may not be able to give you access, in which case we will explain why.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will take reasonable steps to delete it.

Links to other websites

Our website may contain links to other sites, such as review platforms or mapping services. Those sites have their own privacy policies, and we are not responsible for their content or their handling of your information. We encourage you to read the privacy policy of any website you visit.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or in the law. The current version will always be available on this page, with the date it was last updated shown below.

How to make a complaint

If you have a concern about how we have handled your personal information, please contact us using the details below and we will do our best to resolve it. We will respond to your complaint within a reasonable time, usually within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.